FAQ
Frequently Asked Questions
Please see below for some frequently asked questions.
At our shop, we take pride in expediting your order and ensuring fast turnaround times. While every item is made to order, please note that we do not stock all items in-house. As a result, some orders may take up to 5 business days to ship. However, the majority of our items ship within three business days.
We are happy to provide free shipping on all orders. We utilize reliable shipping services, primarily USPS.
If you find it necessary to cancel your order, we are happy to assist you with that. Additionally, you have the option to return any unused and unwashed items for a full refund. Please note that we cannot offer refunds for items that have been worn and laundered. When initiating a return, the customer is responsible for the return shipping cost (we recommend obtaining tracking) or dropping off the items in person. It is important to contact us beforehand so that we can anticipate your return and provide further assistance.
Please contact us by email or phone. We are ready to help solve the issue. We quality check every item that leaves the shop, but sometimes things do get by. We are happy to replace any damaged or misprinted items.
To keep you informed about your order, an email will be automatically generated once it is complete. If you have selected shipping, this email will include a tracking number for your convenience. Please note that occasionally our emails may land in your spam folder, so we kindly ask you to check there as well. If you have created an account, you can also access all relevant information there.